FAQS

WHAT ARE YOUR FEES?

We have a tailored and set fee structure depending on client needs and demands.

This will be sent upon request.

HOW DOES YOUR PROCESS WORK?

Once your instruction is received, it is captured on our system whereby you shall receive an acknowledgement with our file reference number.

Use this reference number for all enquiries and correspondence.  This applies to all departments.

HOW LONG DOES IT TAKE?

Trace instructions run on a 14 working day turn-around time and insurance matters on 10 working days.

These are maximum time frames however, the instruction might be completed before the given time frame.